Oita City Government – Site Tour

Basic Information

Oita City Government – Lean Characteristics

Office and Service Work Improvement and Efficiency, Lean Government

Lean management started to be seriously applied to governments throughout Japan in the mid-1990s. As governments are not driven by profits, the interesting challenge in lean implementation is creating a need for improvement.

Oita City is recognized as one of the leading governments in Japan with a successful lean program. The objective of Oita City’s kaizen activities is to address the existing office and work issues within the City Hall to improve the service levels provided to citizens, increase work efficiency and heighten every employee’s hunger to change for the better.

Oita City calls its activities “Takumi”, which generally in Japanese means skilled craftsman. However, they break this word down into the sounds “ta” for tanoshiku (fun), “ku” for kufu (ingenuity) and “mi” for minna (everyone).

These activities are designed for all employees of the City to be autonomously involved. It is differentiated from employee suggestion schemes because those suggestions tend to finish at the proposal level. Kaizen activities, however, are conducted within a system with ideas that everyone can implement by themselves.