Lean Manufacturing Consultants:
Shinka Management is a global company of lean manufacturing consultants which specializes in the transfer of Japanese management know-how. Our lean consultants provide practical solutions for developing your people and improving your business through continuous improvement, resulting in increased productivity and competitiveness.
Looking for support in implementing and sustaining a lean culture within your organization? Talk to us about how our lean consultants can help with your unique needs. Read more +
- Diagnosis – Develop your lean deployment roadmap
- Implement – Practical support for your lean journey
- Toyota Sensei – The ultimate lean consultants
Our training services cover the most powerful lean methodologies developed by Japanese industry, and are designed to develop your people with the skills they need to excel. Read more +
- Lean Training – Japanese production management
- Scheduled Courses – View up-coming training dates
- Kaizen Training Programs – See full range of topics
New to the concept of lean, or searching for that next level of achievement? Our lean Japan tours will help you discover how lean can best be implemented within your business. Read more +
- Exclusive Access – Benchmark Japanese companies
- Training – Lean seminars and hands-on experiences
- Tour Leadership – Led by expert lean consultants
Lean / Kaizen ?
New to the concept of lean, or searching for that next level of achievement? Our lean consultants will help you discover how lean can best be implemented within your business.
Contact us for a tailored solution
Speak to our lean consultants about customized support for your team’s lean journey.
Lean Manufacturing Consultants – Kaizen Method Experts

Shinka Management specializes in the transfer of Japanese management know-how to global industry. Our lean consultants provide access to Japan’s rich experience and knowledge in business process management and continuous improvement practices.
Our lean consultants are here to help you increase your productivity and competitiveness, providing lean consulting, lean training and our popular Lean Japan Tours. We integrate into your organization to achieve tangible and measurable solutions that strengthen your people and improve your bottom line.
Our lean consulting team supports industry-leading companies in over 60 countries. Our lean management consultants include veteran Toyota factory managers from Japan, and senior lean consultants that have developed their expertise in lean manufacturing directly through Japanese industry. With a thorough understanding of the language and culture in which lean was originally developed, and experience in applying lean practices to various corporate and national cultures around the world, our consultants are well placed to provide the right support for your team.
Our focus is on providing practical, implementable solutions for improving your business. Contact us to discuss how Shinka Management can help you and your team drive cultural change and achieve sustainable improvements across your organization.
- Safety
In implementing lean principles with our clients, safety is top priority for our lean consultants. Only once safety is maintained can a culture of continuous improvement flourish. - Quality
By building quality into the process and removing reliance on inspection, our clients move towards zero defect production, removing costly rework and damage to reputation. - Productivity
Waste elimination, process standardization and raising employee awareness, enable our clients to dramatically improve operational efficiency. - Staff Morale
Through removing unnecessary work, roadblocks and frustrations, staff are freed up to achieve a greater value-add for the customer. This ultimately leads to greater employee morale and retention. - Customer Satisfaction
Value, as perceived by the customer, is a key driver for all lean activities. Through reducing lead times and guaranteeing quality, customer satisfaction is increased, along with your reputation. - Profit
Our clients substantially improve profitability as they move towards an injury-free workplace with low staff turnover, higher operational productivity, zero defects and increased market share.
Lean Japan Tours – Immerse Yourself in the Origins of Kaizen


From a remote rural engineering company – to the shining lights of Japan’s finest. I have returned overwhelmed from the experience to learn from some of the worlds best manufacturers and absorb decades of experience from my fellow peers. Highly recommended and treat it as a sound investment for your company’s future!
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I had several projects that I had been procrastinating on. They seemed too big, too complicated and I was actually struggling to know where to start. Without a word of a lie, after the first day I came back to my hotel room and wrote up the backbone of my strategy using the skills I…
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It was a fasntastic tour from the beginning to the end. It was very well-organised and informative. Sessions were followed with practical training which concentrated more on the ideas that had been explained. The factories visited were chosen in a way that allowed the participants to see a live supply chain work. Big thanks to…
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The Lean Japan Tour program organised by Shinka Management is a fantastic experience for those involved in business and production. It inspires people to make changes for the better and to more effectively organize production regardless of the industry they represent.
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For me, the Lean Japan Tour was a journey through different companies guided by experts who explained the tools and demonstrated how to live in a work culture based on continuous improvement. This allowed me to discover new concepts and approaches to facilitate the successful implementation of a kaizen culture in American companies.
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My experience on the Lean Japan Tour was much more than expected. I’ve come to realise that there’s much more for me to learn regarding TPS. The program is excellent in terms of the content, but also, and no less important, the personalized attention made me feel like I am a member of the Shinka…
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A high quality, professional and first-hand experience of how just-in-time and lean are mastered. Great for professional development and a genuine motivator to go further using the lean tools available. A marvelous cultural experience.
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If you have embarked on a lean journey The Lean Study Tour should be on your bucket list! It was inspiring to see the Toyota Production System in action as a management system, as well as the small improvements made day in and day out by dedicated and motivated teams all striving to continuously improve.…
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A great tour. Having spent over 20 years in manufacturing I now understand the true meaning of Kaizen.
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Wow. What a great experience not just from a learning perspective but also a great cultural experience as well. From the start the group came together really well. It was a perfect mix of practical and theory, and to gain an insight into the Toyota Production System and see it in action at all the…
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A great mix of Japanese Business Etiquette, site visits show-casing lean principles, Japanese Culture and networking with the other members of the group. Both Ben & Paul were professional yet relaxed and friendly. Their relationships with key personnel in strategic lean businesses is impressive and their ability to translate quickly & accurately minimised the language…
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The one week Lean Japan Tour not only validates ‘how lean can make business sense’ but also provides the opportunity to learn and share with professionals across different industries.
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The tour was a great experience on both a personal and a professional level. There was much learning and the culture we encountered was inspiring. I want to thank the Shinka Management team for their efforts in organising such a great and professionally detailed program. It was a pleasure meeting you all.
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I’m back from Japan where I visited one of Toyota’s final assembly line and several Toyota suppliers. After my China industrial tour in 2018, I was really impressed by the lean manufacturing study tour organized by Shinka Management. The tour was an opportunity to better understand the history behind the Toyota Production System and to…
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The Lean Japan Tour was an educational and exciting experience. The Shinka Management team with its impeccable all-round service ensured that the head and heart were free and open the whole time to be able to collect the many impressions. The factory tours, in connection with getting to know the country and culture, have expanded…
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I was a part of the November 2013 Lean Japan Tour and would highly recommend it for anyone who is serious about Lean Manufacturing. Ben and Paul are well organised and have put together a great tour. The tour is very enjoyable and a great insight into Lean manufacturing. I have come back with a…
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I have thoroughly enjoyed the lean tour to Japan. Not only have I learned lots of new concepts that I’m keen to implement in our business, but I also loved the cultural experiences and insight into the people of Japan. The tour organizers bent over backward to make us feel welcome and anticipate our every…
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I joined the tour with little understanding of lean. This tour opened my eyes to the possibilities of what can be achieved through continued focus on improvement and team work at all levels. The plant tours showcase the Kaizen and 5S principles perfectly. The surprising thing for me is that safety and quality were paramount…
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Not for the fainthearted, this action-packed tour will blow you away. It’s a one-week learning adventure supercharged with information on TPS (Lean) principles. The learning experiences and companies visited far exceeded expectations. The Japanese managers we met were friendly and excited to share their experiences. If you desire change within your organisation and are not…
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The TPS methodologies and learnings were exceptional. Shinka management ensured the tour was clearly defined. The teachings from expert senseis were effective, and they shared their knowledge and experience of the kaizen and 5S models. A must attend tour for people who are seeking improvements in business and culture. Thank you Shinka management!
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The Lean Japan Tour is an enriching experience and organized very well by Shinka Management. It was the most wonderful training I have attended so far and I would definitely recommend it to anyone who wants to be inspired about lean management and world class manufacturing!
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This service has added huge value to the Saudi Arabian Government-sponsored Tomoh Industrial SMEs. Thank you Shinka for the effort made to deliver this service in a very professional way.
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Dear Paul, Thank you for the nice experience you and your team were able to provide me! It has been a very professional tour and even more a very nice human connection with you, David and Eri. You have built a nice team that makes people’s lives change! Ciao, Maurizio
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The tour has given me the opportunity to understand in a practical way what I learned theoretically. I have checked that the theory is possible to put in practice. This has been the first time that I have felt the lean manufacturing philosophy first hand. Congratulations to the Shinka Team. The organisation has been perfect…
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The Lean Japan Tour was well organized and full of passion, knowledge and hands-on practice. I was glad to join the program. Thanks a lot to the Shinka Management team.
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This was my third visit to Japan with Shinka Management and it is difficult for me to find the right words to express my gratitude for such a well-organized tour and my appreciation for the high quality and on-target content. In my previous visits I received very valuable information related to continuous improvement principles and…
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Paul and Ben from Shinka Management need to be commended for the tour that they ran in Japan. The experience has enlightened and energised me to intensify the lean efforts within our organisation. The tour was packed full of knowledge building as well as relationship building with other participants all whilst experiencing a cultural treat…
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The whole experience of the lean tour was excellent. I learned so much over the past week and all of my previous knowledge of lean was reinforced. Not only did I learn about lean management but I was also impressed with the Japanese culture. The whole team at Shinka Management were very helpful and made…
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Amazing Tour. Great experience to see and share with Japanese managers. I learned a lot about their culture, their way to think, to work and to improve by themselves. Great moments during training and after work. Thanks a lot. We will return back home with a new eye and mindset.
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To do a lean learning tour with Shinka is definitely highly recommended. As lean is a personal journey for everyone who is involved in this topic, it doesn’t matter at which point of your journey you are in. At each level of personal experience there is a lot that you can take home with you.…
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Having completed several graduate courses in lean production and management during my MSc in Industrial Engineering, I was no stranger to the principles and theories that underpin this field. However, the opportunity to embark on the Lean Japan Tour with Shinka Management was nothing short of transformative. It strengthened my understanding of lean practices to…
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I am now back in the office in rainy Seattle and wanted to say a huge thank you, once again for making the lean tour such an enjoyable learning experience. There are so many valuable learnings and enriching experiences that I am looking forward to sharing with my team and colleagues here in the coming days. I…
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If I had to describe the Lean Japan Tour, I would describe it as a great “experience”. It was an experience in every sense – from being surrounded by a new culture, landscapes, food, people; and learning a successful and proven work philosophy with results that are maintained over time. We were able to learn…
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I attended the tour in 2011 and found the whole experience very useful to build on my understanding of Lean Manufacturing. For those having a reasonable understanding of Lean this tour shows in detail the gap that Australia experiences to world class productivity practices. Most interesting was the deployment of essentially the key elements of…
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It was an excellent tour – professionally run and well executed. The companies selected implemented lean at a high degree. The passion they exhibited in sharing their lean journey was very inspiring. I have learned new strategies to bring home to implement. A time well spent.
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Life changing experience. The tour was extremely well prepared: 1. In terms of logistics and schedule, everything was organized to provide enough time for full day efficiency without putting too much physical or cognitive strain. 2. In terms of quality of information, the senseis’ knowledge is world-class level and they were more than willing to…
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Shinka Management organized an excellent tour. It was structured to capture professional development and cultural experience. The tour also provided me with experiences related not only to the local culture and food of Japan, but also to the culture and languages of fellow participants from all over the world. This tour has made a significant…
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Dear Paul, Ben and Eri, We would just like to take a moment to thank you for such a wonderful tour. You exceeded all our expectations for a week long journey – from your very professional approach and even more personal service. The week was extremely insightful, and we could not stop talking about what…
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I highly recommend the Lean Study Tour of Japan as an experience not to be missed. Having attended the tour for the past three years, supporting our clients, I have come away with new learnings every time. Whether you are new to Lean Thinking or well into your Lean Journey you will undoubtedly have an…
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The Lean Japan Tour has allowed me to learn both professionally and culturally. It has been an invaluable experience to learn through interacting directly with a Japanese sensei. It has been a pleasure experiencing this program in Japan, with the locals always helping us as if we were a relative. The Lean Japan tour is…
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I would highly recommend the tour to anyone who is in the business of improving people. The ideas stimulated through this tour have helped me reform our entire vision of what improvement means for our business.
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The Lean Japan tour is an experience that has to be lived, because words are not enough to describe it. With excellent logistics and shared experiences, the Lean Japan Tour allowed us to experience the Toyota Production System beyond just the industrial realm. Thanks to the entire Shinka Management team for making this great experience…
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The whole tour was very professionally undertaken and led. Paul and Ben have to be congratulated for putting together a very informative and very enjoyable experience. The itinerary was excellent and to see from the raw material all the way through the supply chain through to the finished product was superb. I loved the thought…
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I want to congratulate the Shinka Management Team for the fantastic organisation of the Lean Japan Tour 2023. The tour has been a business and life-changing experience for sure. On Day 1 I was already enlightened, and all the bits and pieces of a huge TQM puzzle came together to form a clear picture. The tour…
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As I have had a previous unpleasant experience with lean training, I was worried about how much I could gain from this tour. At the end of this magnificent experience I can confirm that Shinka Management has exceeded my expectations. They are so organized, dedicated, helpful and generous. The tour was based on very-well known…
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It was an inspiring week with great learnings around lean and how it is applied across various levels of the supply chain. The tour also provides a nice glimpse into the Japanese culture with its amazing food and friendly people.
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It has been a great and eye-opening tour. It made me believe more that lean is possible and achievable. The way the tour was organised impressed me – your team has put time and effort into making the program well-organised and enjoyable. Thank you for keeping up the standard and keeping lean awareness going for…
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I would like to give my deepest thanks for helping us end the executive program on a high note. This week has summarized TPS / VPS in a very practical and eye-opening manner. The lean journey has become real and exemplified through the many visits we have done. The coaching by Hattori Sensei, and by…
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Thank you for the well-organized and informative tour. It can be distracting to read and attend lectures about lean, but when combined with practical training and actual visits to the home of lean, it helps to clarify and connect all the dots. The tour was an eye-opening experience where we witnessed lean manufacturing principles in…
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I recently had the privilege of attending the Lean Japan Tour organized by Shinka Management, and I can say it was an unforgettable experience! From start to finish, the tour was exceptionally well-managed, and I came away with a wealth of new knowledge and insights into lean manufacturing. I want to express my gratitude to…
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I highly recommend this tour. You will learn lean from the experts which will greatly facilitate your lean journey.
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One of the best weeks of my life. It has changed the way I see my production facility forever!
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Businesses need every weapon at their disposal to help compete in a global market. This tour opens up more ideas and opportunities and is highly recommended to manufacturers, engineering or service related industries. Everyone can learn something on this tour! Paul and Ben have done a marvelous job of putting together an action-packed week, which…
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Learning 5S and TPS while experiencing and living the Japanese culture through communication, direct interaction and viewing various live examples from different perspectives, created a solid reference for us to understand the main reason behind the success of these systems. This is a complete lifestyle that involves human contribution, a continuous thrive for improvement, and…
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I enjoyed every aspect of this extremely well organised kaizen tour including: factory visits, translations by Paul and Ben, TPS training, sightseeing, accommodation, transportation, and meals. This tour is a must for anyone trying to understand / implement LEAN into their business or organisation. I hope the tour continues for many years to come as…
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It was an exciting experience learning about Japan’s culture and industrial mentality. I had the honor of seeing and experiencing the industrial culture in Japan and exploring the reasons for its prosperity based on the principle of “kaizen”, as well as witnessing the work environment in a distinctive way embodied in the principle of 5S. It was…
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The program was well organised and structured. The whole Shinka team were amazing and very accommodating. To be honest I was not certain that lean was the right fit for our business. But the refresher in Japan has opened up my eyes as to how it can be practically applied. The lean tour has prompted…
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The tour has been a once in a lifetime experience and a real insight into Japanese Industry and culture. The warm welcome and organisation of the week including travel, hotels, places to eat and all visits were exceptional. The Toyota Group and Isuzu factory tours really demonstrated the Toyota Production System followed up with great…
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I personally believe that understanding of Lean as the holistic concept and Lean instruments is necessary for all the managers in any business. Shinka Management introduced for us the origins of Lean Production and provided a great opportunity to observe real companies where TPS principles are both implemented and being polished daily. Important parts of…
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This trip really enlightened me in some specific lean topics and showed me all the beneficial aspects of lean manufacturing. The biggest take away for me was a deeper appreciation of not just the tools but the philosophy. The way the trip was organised and flowed was amazing. Thanks to Paul and David from Shinka…
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A very intensive and learning Lean Japan Study tour. Alternating with company tours, training session and feeling the Japanese culture. Experiencing the TPS live generated many new inputs and ideas for me. I can recommend it to anyone interested in Lean / Kaizen, but also to experts. It shows what culture is behind it and…
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The Lean Japan Tour was the best lean management experience I have had. I wish I had done this earlier, so I could have done some things differently. One learns that some aspects of lean that one thought one knew, really have a different dimension to them. It helps to see lean management where it…
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I must say thank you to the whole Shinka team – very grateful to meet you. The senseis and the Shinka team always cared about integrating us, teaching us and making us feel comfortable. The planning for the tour was brilliant. All my expectations were met. I saw TPS totally implemented, and it was amazing…
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I thoroughly enjoyed my time on the November 2013 tour. I learned so much about Japanese culture and TPS. Despite coming from the IT industry, I was able to gain valuable insights on the philosophy and principles of Lean that I can apply in my industry. Ben and Paul are top-notch guides. Their wealth of…
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We learned from the masters (sensei), who were filled with wisdom, passion and experience. The Lean Japan Tour content was very practical and made a lot of sense. We received excellent hospitality from Paul and Craig of Shinka Management.
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I was very impressed with the professionalism and preparedness of the Shinka team. The support both before and during the tour was fantastic. It was the right mix of culture and personal development. There were lots of learnings I will take with me.
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Amazing experience, exceptional learning. If you want to learn about Lean go on this tour!
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It was great experiencing factories that have implemented simple and effective processes in the right manner. I enjoyed the stories from each sensei on their journey of kaizen and how they implemented it within their factories. Ben, Eri and Juan were incredible hosts, the whole tour was seamless and the content was really valuable. This…
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The thing about the Lean Japan Tour by Shinka Management is that it’s not focused only on production efficiency, but also involves the lean way of managing people & reducing waste as a path to improving an organization’s quality & efficiency. We had the chance to visit different plants, and the privilege of meeting sensei…
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Had the pleasure to accompany Ben and clients on the 2007 Lean Japan Tour. I had worked with many Japanese, ASEAN, UK and US firms and as such have participated in benchmarking assignments and tours of their operations. Some involved attending and presenting at various strategy, productivity and quality management conferences. In that context, I…
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I highly recommend the Lean Japan Tour – it provided a very good insight, was well organised and is led by guys who are clearly very passionate for lean and Japan.
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This tour was recommended to me by our VP Operations who undertook the tour the previous year. Both Ben and Paul provided an excellent tour of the Japanese manufacturing industry and the program was both well run and highly focused towards the practical implementation of lean strategies. There were plenty of opportunities to ask questions…
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Paul, I just wanted to reach out and give my sincere thanks for an amazing week in Japan. You and your team of experts across all areas of business and language gave me an unforgettable experience and reminded me of so many aspects of lean that I had put to one side or taken for…
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A very valuable and well-organized experience. Getting good access to factories where TPS and lean manufacturing are used as well as the instruction from experienced instructors made this a very worthwhile experience. Participants should leave well equipped to train others as well as conduct kaizen practices themselves.
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The tour program has been an amazing experience and delivered in the best possible way. It has provided a great picture of what Japanese culture is in all areas (work, transport, life, etc.) and across different environments and scenarios. The training and experience with the sensei are invaluable, as well as the experience Shinka Management…
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During the Lean Japan Tour I came to the realization that improving an organization is not through large capital investments alone. We were completely surrounded by examples of minor investments into small improvements that produced significant savings. The clever use of visual management techniques gave a clear understanding of the current situation and Ben who…
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Personally and professionally I found the week extraordinarily rewarding – not only as a fantastic Lean Japan Tour but as a cultural experience not to be missed. Imagine if you will… taking a group of people you had never met before, under your wing, in one of the most crowded cities in the world. Plenty…
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The Shinka lean study mission of Japan offers participants an opportunity to see what is possible in undertaking world class manufacturing. The insights that are possible on tours like this can really challenge what you think are the real key success factors for implementation and enhance the chance of success in your own journey.
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I attended the Shinka Management / Ai Group / JMAC Lean Japan Study Tour in 2010 – outstanding, highly recommended. (I don’t have this much fun when I go on holiday.) To see the cultural home of Lean Manufacturing is an experience you will never forget. Ride on a bullet train, walk the factory floor…
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The Lean Japan Tour allowed me to understand in a practical and conceptual way the real essence of just-in-time and operational efficiency. The dedication of the team and their attention to detail have made this an unforgettable experience.
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I thoroughly enjoyed the opportunity to learn the Toyota Production System from the source. I look forward to implementing the many findings in our plant. This experience has given me a different approach to improving our plant’s lean journey. Thank you again for everything.
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The fact that you can go past all the books and see the Toyota Production System in action first hand is fantastic. It is not sold in a complicated form by those involved but rather the opposite. The training room was found to be hands on and simple allowing us to touch and feel examples…
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New to the concept of lean, or searching for that next level of achievement? Our lean tours will help you discover how to best implement lean within your business.
The tour duration is 7 days and includes:
- Company Tours – a range of industries with discussion with senior management.
- Training – TPS, TPM, Kanban, VM, Just-in-time, 5S, Jidoka, SMED, Poka-yoke, TQM
- Seminars – learn to implement, lead and sustain a lean culture in your organization
- Culture – immerse yourself in a mix of cultural and sightseeing experiences
- Small Groups – quality, hands on study missions with like-minded people
- Led by Expert Lean Consultants – 13-year track record delivering lean tours
Tour Dates – Book early as places are limited.
12 Nov 2023 - 18 Nov 2023
Lean Japan Tour - March 2024 - Kaizen Study Mission
3 Mar 2024 - 9 Mar 2024
Lean Japan Tour - April 2024 - Kaizen Study Mission
7 Apr 2024 - 13 Apr 2024
Lean Japan Tour - September 2024 - Kaizen Study Mission
1 Sep 2024 - 7 Sep 2024
Lean Japan Tour - November 2024 - Kaizen Study Mission
10 Nov 2024 - 16 Nov 2024

Thank you Shinka Team – this is very useful and, believe me, we will use it extensively. Rest assured that we will call you whenever something is required as the team is extremely satisfied with your time with us and, in particular, I have learnt a lot of new things and you’ve made me think…
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The training course was very valuable to our organisation. Great results were achieved. I am still using the tools for improvements.
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A great training experience with a very wise lean practitioner, simplifying understanding of approaches to lean.
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The Shinka Team enables an excellent learning environment for lean practitioners at all levels. They possess excellent communication skills and facilitate learning events incorporating theory, discussion and practical exercises. I would recommend to anyone interested in improving their business.
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Engaging Shinka Management was the best thing ever. The training was a great way of getting people on different levels involved on the pathway of improvement. The course was conducted very professionally and in a way that you had to get involved, and it was fun! It was good to see how to prepare and…
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I thought the training was fantastic. It was well presented and organised, and the material was very relevant and can be applied to our organisation. Shinka Management created a comfortable environment where we could ask questions and participate in group discussions.
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Training – Lean Management Master Classes, Webinars, Japanese Business Etiquette

Lean Training
Shinka Management offers scheduled open-registration training courses and customized training services.
Run both on-site and online, the Lean Leadership Master Class is led by Hyodo Sensei, former factory manager and Director of the Toyota HiAce final assembly plant in Japan. The training covers the lean manufacturing theory and leadership principles.
The Lean Implementation Master Class complements the Lean Leadership Master Class, covering the key practices required to implement lean, and including a range of case studies and practical exercises.

#AskSensei Webinar Series
#AskSensei is a regularly-scheduled online event that provides the lean community with the opportunity to join a discussion with our very own former Toyota Factory Manager, Akinori Hyodo. During these webinars Hyodo Sensei fields questions on all things related to lean and the Toyota Production System.
For each event we choose a different theme related to lean manufacturing and invite Hyodo Sensei to provide opening commentary to kick-start the discussion.

Japanese Business Etiquette
Considering new business relationships with Japan or experiencing challenges with old ones? We deliver training programs and seminars on Japanese Business Etiquette and Doing Business with the Japanese to help bridge the cultural and communication divide with Japan for improved business outcomes.
- Local staff doing business with Japan
- Foreign Japanese subsidiaries and acquisitions
- Local companies considering market entry to Japan
- Working within a Japanese company
Time and motion study software – OTRS10
Shinka Management provides sales and support for OTRS, a video-based time and motion study software designed to help you analyze and document standard work processes, and achieve productivity improvement within your operations. The software leverages Japanese industrial engineering and lean manufacturing principles to help your company achieve world-class performance.
OTRS is considered the gold standard in time study software and is trusted by the biggest names in Japanese and global industry. Developed in conjunction with Toyota Motor Corporation in Japan, OTRS10 is available for PC, and is complemented by the IOS app Mobile OTRS.
- Eliminate waste and standardize processes
- Create video-based standard work manuals
- Train staff and transfer technical skills
- Kaizen and process improvement

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