Excellent, from preparing the tour group on do’s and don’ts to guidance on what to watch out for every step of the way. Cannot recommend this enough if you are looking to learn how to resolve issues, and want to understand the lean approach from philosophy to theory to practice. Thank you very much, Paul, Ben and Juan for the rich learning experience and great company, and Eri for the logistics support from afar. Special thanks to Kaji Sensei for sharing and noting where we were good and where we could improve. Arigato gozaimasu!