A great mix of Japanese Business Etiquette, site visits show-casing lean principles, Japanese Culture and networking with the other members of the group. Both Ben & Paul were professional yet relaxed and friendly. Their relationships with key personnel in strategic lean businesses is impressive and their ability to translate quickly & accurately minimised the language barrier. I thoroughly recommend the Shinka Lean Japan Tour to any person wanting to improve their understanding of lean principles and see working examples of gemba, kaizen, TPS, kanban, andon & jidoka, etc.