I thoroughly enjoyed my time on the November 2013 tour. I learned so much about Japanese culture and TPS. Despite coming from the IT industry, I was able to gain valuable insights on the philosophy and principles of Lean that I can apply in my industry. Ben and Paul are top-notch guides. Their wealth of knowledge and proficiency in Japanese (both language and culture-wise) helped us to gain deeper understanding. I strongly recommend anyone who has great passion in Lean to go on this tour.