Takatsuki General Hospital – Site Tour
Takatsuki General Hospital is part of Japan’s Aijinkai Group of healthcare facilities located in Osaka Prefecture. The hospital is regarded as one of the leading hospitals in Japan. With 29 medical departments, it also serves as a regional acute care hospital and handles an average of 1,000 outpatients a day.
- Hospital: Takatsuki General Hospital
- Foundation: 1985
- Location: Takatsuki City, Osaka Prefecture
- Affiliation: The Aijinkai Healthcare Corporation
- Number of departments and hospital beds: 29 medical departments with 477 beds
Takatsuki General Hospital – Lean Characteristics
TQM, QC Circle, Kaizen
Takatsuki General Hospital is one of the leading hospitals in Japan particularly in the area of pediatrics and neonatal intensive care. The hospital is in Takatsuki City in Osaka and serves as a prominent acute care hospital for the region. It has also been certified by the Japan Medical Service Accreditation for International Patients (JMIP) where international patients can also receive reliable and secure medical services through multilingual consultations.
The hospital is affiliated with the Aijinkai Group, which is considered a leader in the application and adaption of lean management principles to healthcare and is also recognized for its innovative approach to healthcare services.
Similar to the aims of lean application to manufacturing, there is a need to manage business processes within healthcare to cater for increasing patient and caregiver expectations related to safety, quality, and lead time of care, and business pressures related to cost and capacity.
Kaizen activities in Japanese hospitals have been strongly influenced by Total Quality Management (TQM). The recorded history of TQM application to healthcare in Japan dates back to 1972, and today a very large number of hospitals in the country including those in the Aijinkai Group have active TQM related activities, with staff encouraged to participate in QC Circle improvement groups as part of their professional development. Staff efforts related to improvement activities are recognized through presentation days held at the hospital, and at regional and national levels.
Paul and Ben from Shinka Management need to be commended for the tour that they ran in Japan. The experience has enlightened and energised me to intensify the lean efforts within our organisation. The tour was packed full of knowledge building as well as relationship building with other participants all whilst experiencing a cultural treat…
Dear Paul, Thank you for the nice experience you and your team were able to provide me! It has been a very professional tour and even more a very nice human connection with you, David and Eri. You have built a nice team that makes people’s lives change! Ciao, Maurizio
I thoroughly enjoyed my time on the November 2013 tour. I learned so much about Japanese culture and TPS. Despite coming from the IT industry, I was able to gain valuable insights on the philosophy and principles of Lean that I can apply in my industry. Ben and Paul are top-notch guides. Their wealth of…
Personally and professionally I found the week extraordinarily rewarding – not only as a fantastic Lean Japan Tour but as a cultural experience not to be missed. Imagine if you will… taking a group of people you had never met before, under your wing, in one of the most crowded cities in the world. Plenty…
One of the best weeks of my life. It has changed the way I see my production facility forever!
Amazing Tour. Great experience to see and share with Japanese managers. I learned a lot about their culture, their way to think, to work and to improve by themselves. Great moments during training and after work. Thanks a lot. We will return back home with a new eye and mindset.
The Shinka Management Lean Japan Tour is a professional development program run several times annually. The program includes a mix of lean and kaizen seminars, hands-on lean training and visits to several benchmark lean companies. For further information and program dates, see the lean tour overview page.