Osaka City University Hospital – Site Tour
Osaka City University Hospital is one of the largest general hospitals in Japan located in Abeno Ward, Osaka City. It has 32 medical departments and handles more than 2,000 patients a day. The hospital provides state-of-the-art medicine and medical care, and it is designated as an Advanced Treatment Hospital by the Ministry of Health, Labor and Welfare in Japan.

Basic Information
- Hospital: Osaka City University Hospital
- Foundation: 1925
- Location: Abeno Ward, Osaka City, Osaka Prefecture
- Affiliation: Osaka City University
- Number of departments and hospital beds: 32 medical departments with 980 beds

Osaka City University Hospital – Lean Characteristics
TQM, QC Circle, Kaizen
Osaka City University Hospital is one of the largest general hospitals in Japan. It is well-known as a university hospital providing state-of-the-art medicine and medical care.
The hospital’s mission is to ‘provide high quality health care for the people of Osaka’, ‘foster warm-hearted and reliable health professionals’, and ‘always strive to further develop medical care’. The mission is based on the motto of the university’s Faculty of Medicine: ‘Wisdom, Blessing and Bravery’.
In 2008, through the leadership of the Hospital Director, Total Quality Management (TQM) practices were introduced to the hospital, and since that time the hospital has developed a strong internal TQM and lean health care capability, and has been active in regional and national quality improvement networks and events. The hospital has held internal presentation events annually for over a decade, showcasing Quality Circle activities. A formal Kaizen Promotion Office was established within the hospital in 2016.
Our visits to Osaka City University Hospital showcase the hospital’s approach to developing problem-solving capability through involvement in TQM, and feature presentations from young members of staff on their Quality Circle projects. We will also hear from one of the key leaders of the hospital’s Kaizen Promotion Office on the hospital’s approach to fostering a culture of safety and quality. The visit includes a facility tour within the hospital.





Melbourne, Victoria, Australia
The Shinka Lean Management Tour was a great experience, with group members from across the globe. A combination of classroom, hands-on and site visit learning provided good insight into lean principles. The tour was very well organised, ran smoothly and was a pleasure to be a part of.
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Kuching, Sarawak, Malaysia
This past week has been truly eye-opening, seeing how the theories we learned in class come to life through practical application during our visits. The hosts were outstanding, with even the highest level of management taking time to showcase their work. Their humility, resilience, and commitment to continuous improvement at the highest level were inspiring.…
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Quito, Pichincha, Ecuador
I really liked the Lean Japan Tour, since it combines theoretical training, workshops and visits to different companies. It is different to see firsthand how the different methodologies work and take the time to understand that it is part of the organizational culture. Thank you Shinka Management team. Now let’s get to work…!!
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Sindelfingen, Baden-Württemberg, Germany
The Lean Japan Tour was brilliant. It was full of activities, insights and learning. In addition, the organization and the schedule were perfect.
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Sanaswadi, Maharashtra, India
I recently had the opportunity to participate in the Lean Japan Tour by Shinka Management, and it was an exceptional experience. The tour is meticulously designed for a concise 7-day itinerary, providing deep and practical insights into Lean Manufacturing. The blend of informative sessions and real-world observations made the learning process both engaging and highly…
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Bowhill, South Australia, Australia
A great mix of Japanese Business Etiquette, site visits show-casing lean principles, Japanese Culture and networking with the other members of the group. Both Ben & Paul were professional yet relaxed and friendly. Their relationships with key personnel in strategic lean businesses is impressive and their ability to translate quickly & accurately minimised the language…
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The Shinka Management Lean Japan Tour is a professional development program run several times annually. The program includes a mix of lean and kaizen seminars, hands-on lean training and visits to several benchmark lean companies. For further information and program dates, see the Lean Japan Tour and Lean Healthcare Tour overview pages.
Tour Inquiries
Interested in joining us in Japan? For additional information prior to registration please fill in the form provided or contact us.
