Osaka City University Hospital – Site Tour
Osaka City University Hospital is one of the largest general hospitals in Japan located in Abeno Ward, Osaka City. It has 32 medical departments and handles more than 2,000 patients a day. The hospital provides state-of-the-art medicine and medical care, and it is designated as an Advanced Treatment Hospital by the Ministry of Health, Labor and Welfare in Japan.
- Hospital: Osaka City University Hospital
- Foundation: 1925
- Location: Abeno Ward, Osaka City, Osaka Prefecture
- Affiliation: Osaka City University
- Number of departments and hospital beds: 32 medical departments with 980 beds
Osaka City University Hospital – Lean Characteristics
TQM, QC Circle, Kaizen
Osaka City University Hospital is one of the largest general hospitals in Japan. It is well-known as a university hospital providing state-of-the-art medicine and medical care.
The hospital’s mission is to ‘provide high quality health care for the people of Osaka’, ‘foster warm-hearted and reliable health professionals’, and ‘always strive to further develop medical care’. The mission is based on the motto of the university’s Faculty of Medicine: ‘Wisdom, Blessing and Bravery’.
In 2008, through the leadership of the Hospital Director, Total Quality Management (TQM) practices were introduced to the hospital, and since that time the hospital has developed a strong internal TQM and lean health care capability, and has been active in regional and national quality improvement networks and events. The hospital has held internal presentation events annually for over a decade, showcasing Quality Circle activities. A formal Kaizen Promotion Office was established within the hospital in 2016.
Our visits to Osaka City University Hospital showcase the hospital’s approach to developing problem-solving capability through involvement in TQM, and feature presentations from young members of staff on their Quality Circle projects. We will also hear from one of the key leaders of the hospital’s Kaizen Promotion Office on the hospital’s approach to fostering a culture of safety and quality. The visit includes a facility tour within the hospital.
This tour was recommended to me by our VP Operations who undertook the tour the previous year. Both Ben and Paul provided an excellent tour of the Japanese manufacturing industry and the program was both well run and highly focused towards the practical implementation of lean strategies. There were plenty of opportunities to ask questions…
It was an excellent tour – professionally run and well executed. The companies selected implemented lean at a high degree. The passion they exhibited in sharing their lean journey was very inspiring. I have learned new strategies to bring home to implement. A time well spent.
I highly recommend the Lean Study Tour of Japan as an experience not to be missed. Having attended the tour for the past three years, supporting our clients, I have come away with new learnings every time. Whether you are new to Lean Thinking or well into your Lean Journey you will undoubtedly have an…
A high quality, professional and first-hand experience of how just-in-time and lean are mastered. Great for professional development and a genuine motivator to go further using the lean tools available. A marvelous cultural experience.
I was a part of the November 2013 Lean Japan Tour and would highly recommend it for anyone who is serious about Lean Manufacturing. Ben and Paul are well organised and have put together a great tour. The tour is very enjoyable and a great insight into Lean manufacturing. I have come back with a…
The tour has been a once in a lifetime experience and a real insight into Japanese Industry and culture. The warm welcome and organisation of the week including travel, hotels, places to eat and all visits were exceptional. The Toyota Group and Isuzu factory tours really demonstrated the Toyota Production System followed up with great…
The Shinka Management Lean Japan Tour is a professional development program run several times annually. The program includes a mix of lean and kaizen seminars, hands-on lean training and visits to several benchmark lean companies. For further information and program dates, see the lean tour overview page.