Santiago Ron | Senior Consultant
Santiago is an expert in implementing operational excellence programs and digital transformation projects within retail and financial services companies, with excellent results achieving resource efficiency and impact on customer experience.
Santiago has implemented lean transformations, understanding that their fundamental factor is the people with whom he relates, maintaining empathy as a key axis for motivation and change management.
His project and process management roles have provided Santiago with excellent skills in analyzing an organization objectively throughout its value chain.
Santiago is a native speaker of Spanish, and has an advanced level of English.
Lean Six Sigma
- Operational excellence
- Continuous improvement
- Project management
Correos de Chile (Chile) – Chief of Process and Continuous Improvement
Led a process engineering team in the implementation of a continuous improvement program across multiple functions withinthe organization. Developed a continuous improvement program and implemented it throughout the organization’s value chain.
Transbank (Chile) – Operational Excellence Senior Leader
Santiago was the leader of the implementation of the operational excellence program in the organization, leading a program to detect opportunities for improvement and generate action plans. Responsible for digital transformation focused on resource efficiency and customer experience. Designed and implemented performance indicators for critical processes to control their efficiency and quality.
Transbank (Chile) – Chief of Transformation and Continuous Improvement
Santiago’s main responsibilities were leading a team of project managers and process engineers to implement the continuous improvement and process transformation program within the organization. Prepared and controlled the annual work roadmap of the critical processes of the organization.
SODIMAC (Chile) – Process and Continuous Improvement Senior Leader
Implemented the continuous improvement strategy defined by the organization in all branches of the country through training and generation of workshops. Led the implementation of operational improvement projects in the branches throughout the country, focusing on generating efficiencies and customer experience improvement.