Based in Tokyo for most of his career, Ian has a unique inside understanding of the application of the Japanese approach to hospitality, known as omotenashi, and how this can benefit companies and elevate their customer service capabilities to the next level.
Cecilia applies kaizen and Japanese design philosophies to declutter and improve the home, workplace, shared spaces and daily life. Cecilia’s workshops and consulting bring freshness and enthusiasm to the world of lean management, as she translates concepts from the Toyota Production System into highly do-able, memorable ways to improve daily life.
Ronel is a Toyota Production System consultant and expert with 30 years’ experience working for Toyota in Peru and Argentina.
Nicole is an Industrial Engineer with extensive experience within the areas of operations, planning, processes, quality, change management, continuous improvement, lean methodology and cultural transformation.
Esteban is an Industrial Engineer and holds degrees as ontological coach, lean six sigma and lead auditor in quality management systems. He has more than 20 years of experience in multinational organisations and in small and medium-sized companies, where he has held management positions in quality and operational excellence areas.
Santiago is an expert in implementing operational excellence programs and digital transformation projects within retail and financial services companies, with excellent results achieving resource efficiency and impact on customer experience.
Miguel is a commercial engineer from Diego Portales University, with a degree in continuous improvement, and 15 years’ experience both in Chile and abroad in FMCG and supply chain.
Diego is an operational excellence expert with over 10 years’ experience successfully implementing operational transformation within the basic material industry, with a focus on lean application within the mining sector.
Pierre has 20 years experience in the deployment of lean manufacturing and management concepts and tools in the automotive industry. He also has a wealth of experience in managing director positions within medium and large companies.
Gustavo has a versatile understanding of the practical application of lean management across varying departments and industries. His ability to see all aspects of a value stream enables him to thrive in environments of non-traditional applications of lean, including service sector settings.