Based in Tokyo for most of his career, Ian has a unique inside understanding of the application of the Japanese approach to hospitality, known as omotenashi, and how this can benefit companies and elevate their customer service capabilities to the next level.
Cecilia applies kaizen and Japanese design philosophies to declutter and improve the home, workplace, shared spaces and daily life. Cecilia’s workshops and consulting bring freshness and enthusiasm to the world of lean management, as she translates concepts from the Toyota Production System into highly do-able, memorable ways to improve daily life.
Mack Wilson is a highly experience intercultural communicator, business operator and facilitator, with extensive expertise in Australia-Japan business relations.
Mechanical Engineer with an International MBA in Business Management with vast experience in Business Intelligence and continuous improvement.
Ivan has worked on many processes throughout various organizations allowing him to understand them and add value to the processes themselves, the people and their culture.
Ronel is a Toyota Production System consultant and expert with 30 years’ experience working for Toyota in Peru and Argentina.
Santiago is an expert in implementing operational excellence programs and digital transformation projects within retail and financial services companies, with excellent results achieving resource efficiency and impact on customer experience.
Miguel is a commercial engineer from Diego Portales University, with a degree in continuous improvement, and 15 years’ experience both in Chile and abroad in FMCG and supply chain.
Daryl is a hands-on lean practitioner who has 20 years of solid experience applying lean principles across all operational elements of an organisation. Daryl has been directly responsible for the development of a lean culture and understands the relationships between all the elements of a value stream.
Silvio has walked the talk of lean management through his management experience in Toyota and Renault. He has also guided management within many other companies through his supplier development activities and consulting experience.