Based in Tokyo for most of his career, Ian has a unique inside understanding of the application of the Japanese approach to hospitality, known as omotenashi, and how this can benefit companies and elevate their customer service capabilities to the next level.
Eri supports our Australian and Japanese clients with market entry, localisation, Japanese translation and interpreting, with more than 10 years of experience working within both government and private sectors.
Hiroya is an experienced Toyota Production System consultant and kaizen sensei with a career spanning four decades with Toyota Japan. Hiroya has a wealth of experience in TPS and its application to quality management, kaizen, operation improvement, lead-time reduction and inventory reduction.
Kazumasa is a veteran Toyota Production System leader and hands-on lean practitioner with a solid career history at Toyota Japan. Kazumasa is a well-respected Toyota Production System consultant and kaizen expert with a 40-year working history with Toyota’s Gifu Auto Body plant in Japan.
Akinori is a leading Toyota Production System consultant and lean sensei with a 40-year career with Toyota Japan. Akinori is a veteran TPS and lean management consultant well-versed in process improvement, kaizen implementation and human resource development.
Ben is a lean management consultant with Japanese proficiency and thirteen years experience in the transfer of Japanese lean management know-how to a broad range of industry sectors.
Paul specialises in lean management, process analysis and optimisation, and continuous improvement practices. Paul received his training in lean management directly from Japanese industry, and shares this knowledge through lean management consulting and training for Shinka Management’s global client base, and lean manufacturing study tours run in Japan.