Based in Tokyo for most of his career, Ian has a unique inside understanding of the application of the Japanese approach to hospitality, known as omotenashi, and how this can benefit companies and elevate their customer service capabilities to the next level.
Cecilia applies kaizen and Japanese design philosophies to declutter and improve the home, workplace, shared spaces and daily life. Cecilia’s workshops and consulting bring freshness and enthusiasm to the world of lean management, as she translates concepts from the Toyota Production System into highly do-able, memorable ways to improve daily life.
We all understand the importance of personnel development within an organization. What is Toyota’s approach to personnel development and training? Hyodo Sensei discusses Toyota’s method and shares his thoughts on this important topic by drawing examples from daily life.
Ronel is a Toyota Production System consultant and expert with 30 years’ experience working for Toyota in Peru and Argentina.
Nicole is an Industrial Engineer with extensive experience within the areas of operations, planning, processes, quality, change management, continuous improvement, lean methodology and cultural transformation.
Esteban is an Industrial Engineer and holds degrees as ontological coach, lean six sigma and lead auditor in quality management systems. He has more than 20 years of experience in multinational organisations and in small and medium-sized companies, where he has held management positions in quality and operational excellence areas.
What is the role of a team leader? We discuss the importance of the role of a team leader and explore how a shop floor team can be structured and managed by looking at some of the great examples from Toyota in Japan.
How should you go about your lean journey? What are the key ingredients for a successful lean implementation? Our lean guru Hyodo Sensei shares his views on the topic of Leading a Lean Journey and addresses a number of commonly asked questions on the topic.
Why do some companies succeed with lean? Why do others fail? We explore these questions whilst considering the role that the lean consultant has in guiding companies on their lean journey.