QTEC Fire Services partnered with Shinka Management to implement the 5S system within its operations at its head office in Brisbane. We are confident that the new knowledge and information we received during the three days in-house training will further help to make the company even more efficient and understand this is only the first step on our Lean journey. We were especially happy with not only the theory but also with the practical exercises that were focusing not only on our manufacturing but also other areas of the business.
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Everything was great. Excellent job delivered in a very relaxed atmosphere where you were able to learn about Japanese business culture.
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I recently attended a virtual workshop on Japanese business etiquette conducted by Shinka Management which ran for two 3-hour sessions over consecutive days. While I have conducted business in Japan in a very limited way in the past, I was essentially starting with zero knowledge of Japan and Japanese business etiquette. My first thought when registering for the workshop was that it was most probably going to be too long and tedious over Zoom. How wrong I was! The sessions were informative, extremely interesting and very beneficial for anyone not familiar with Japan or the Japanese market. The workshop covered a wide range of aspects of Japanese society and business practices including a basic rundown on Japan’s demographics and education system, insights into the Japanese way of life, cultural “dos and don’ts”, and very practical advice on a wide range of social and business interactions including how to greet Japanese people, business hierarchies, gift giving, exchanging of business cards, meeting protocols, dining and drinking, etc. In particular, Paul and his team gave an excellent insight into the processes and ways in which Japanese businesses make decisions and the importance of being able to read the subtleties and responses of Japanese counterparts in business situations. On an individual note, having completed his high school and university education in Japan and having dealt with Japanese businesses for many years, Paul was able to give clear insights into Japanese society and business practices which otherwise would take years to accumulate. He did this in an intelligent and informative way which was very engaging and interesting. Again, a fascinating and extremely valuable workshop which I would strongly recommend for anyone planning to enter or new to the Japanese market.
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Shinka Management organized an excellent tour. It was structured to capture professional development and cultural experience. The tour also provided me with experiences related not only to the local culture and food of Japan, but also to the culture and languages of fellow participants from all over the world. This tour has made a significant impact on my personal life and professional career. The kaizen concept and strategy of continuous improvement was presented in a genuine yet easily understood manner. I recommend contacting Shinka Management if you are serious about integrating kaizen into your company. Kaizen can be translated into your own business and partner organizations, but it also translates into your home and personal life. Thank you Shinka Management for such a valuable and unique program!
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It was an excellent tour – professionally run and well executed. The companies selected implemented lean at a high degree. The passion they exhibited in sharing their lean journey was very inspiring. I have learned new strategies to bring home to implement. A time well spent.
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Together with Shinka Management, Rieter China reached a new level of lean production capability. Through site workshops and on-site support we could develop our staff with the latest lean methodologies. The direct link between theory and practice was the main driver for the successful development of our lean program here in China. Our Production and Management teams learned a lot from Hyodo Sensei’s extensive production management experience. Thanks to this support we implemented continuous improvement practices in all production departments, including a successful lean office program!
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Had the pleasure to accompany Ben and clients on the 2007 Lean Japan Tour. I had worked with many Japanese, ASEAN, UK and US firms and as such have participated in benchmarking assignments and tours of their operations. Some involved attending and presenting at various strategy, productivity and quality management conferences. In that context, I was so taken away with Shinka Management’s tour. The productivity best practice survey lessons learned and lectures from our Japanese hosts followed by excellent Tokyo and Nagoya plant tours were breathtaking and one of the most enjoyable learning experiences. The re-enforcement of the little continual improvement activities, coordination and collaboration of all the companies and their suppliers was “in-your-face” so to speak. There was little need for explanation in some ways as the plants were “visual” and Ben’s clarifications were timely – every time. He filled the gaps in our understanding and what Ben’s clients had achieved by their productivity, quality and lean interventions. As for the personal time, the co-tour attendees and Ben’s hosting were memorable. During the in-bus post plant tour de-briefs it was interesting to hear what each of us got out of the visit and what we learned from what we saw – different eyes, experience and perspectives. Brilliant!
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The fact that you can go past all the books and see the Toyota Production System in action first hand is fantastic. It is not sold in a complicated form by those involved but rather the opposite. The training room was found to be hands on and simple allowing us to touch and feel examples of good practice. I am looking forward to sharing my time with colleagues through the feedback sessions planned.
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Amazing Tour. Great experience to see and share with Japanese managers. I learned a lot about their culture, their way to think, to work and to improve by themselves. Great moments during training and after work. Thanks a lot. We will return back home with a new eye and mindset.
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During the Lean Japan Tour I came to the realization that improving an organization is not through large capital investments alone. We were completely surrounded by examples of minor investments into small improvements that produced significant savings. The clever use of visual management techniques gave a clear understanding of the current situation and Ben who is fluent in Japanese was able to remove any language barriers. The open discussions with local senior management helped me identify the misconceptions I had regarding Lean Manufacturing. From the tour I came away with a much broader comprehension of the key elements and how each company had achieved them. We saw the application of lean in various industries – not just automotive. Having said that, what we did experience with the automotive visits were certain management concepts that I realized could be applied in many other situations. In our case we implemented “one piece flow” and “process value mapping” and achieved considerable savings. The tour was a seamless and very professional experience and the group was able to gain a better understanding of the Japanese culture. This is not just a tour for production people but for everybody with an open mind to improve processes, like for myself coming out of Finance.
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I highly recommend the Lean Study Tour of Japan as an experience not to be missed. Having attended the tour for the past three years, supporting our clients, I have come away with new learnings every time. Whether you are new to Lean Thinking or well into your Lean Journey you will undoubtedly have an amazing experience immersed in the heart of the Toyota Production System. For companies wishing to develop their world class manufacturing skills this tour is a must do. Shinka Management’s co-ordination and guidance throughout the tour is faultless.
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A great tour. Having spent over 20 years in manufacturing I now understand the true meaning of Kaizen.
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From a remote rural engineering company – to the shining lights of Japan’s finest. I have returned overwhelmed from the experience to learn from some of the worlds best manufacturers and absorb decades of experience from my fellow peers. Highly recommended and treat it as a sound investment for your company’s future!
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Businesses need every weapon at their disposal to help compete in a global market. This tour opens up more ideas and opportunities and is highly recommended to manufacturers, engineering or service related industries. Everyone can learn something on this tour! Paul and Ben have done a marvelous job of putting together an action-packed week, which is highly recommended for those who wish to not only study lean practices but who have an interest in dealing with the Japanese in business.
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I attended the tour in 2011 and found the whole experience very useful to build on my understanding of Lean Manufacturing. For those having a reasonable understanding of Lean this tour shows in detail the gap that Australia experiences to world class productivity practices. Most interesting was the deployment of essentially the key elements of the Toyota Production System into an SME with 50 employees. It showed that even small business can be world class, and there is significant potential from my experience to do this in local SME’s as well as larger firms. This is really a must as part of the serious Lean journey and excellent for small and larger enterprises.
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I would highly recommend the tour to anyone who is in the business of improving people. The ideas stimulated through this tour have helped me reform our entire vision of what improvement means for our business.
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The Shinka lean study mission of Japan offers participants an opportunity to see what is possible in undertaking world class manufacturing. The insights that are possible on tours like this can really challenge what you think are the real key success factors for implementation and enhance the chance of success in your own journey.
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I was a part of the November 2013 Lean Japan Tour and would highly recommend it for anyone who is serious about Lean Manufacturing. Ben and Paul are well organised and have put together a great tour. The tour is very enjoyable and a great insight into Lean manufacturing. I have come back with a greater appreciation for Lean Manufacturing and excited about where we can go with the ideas and knowledge I brought back with me from the tour. Paul and Ben, WELL DONE.
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This tour was recommended to me by our VP Operations who undertook the tour the previous year. Both Ben and Paul provided an excellent tour of the Japanese manufacturing industry and the program was both well run and highly focused towards the practical implementation of lean strategies. There were plenty of opportunities to ask questions of the particular line managers as well as the teams which implemented the lean techniques. I would have no hesitation in recommending this tour.
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A great mix of Japanese Business Etiquette, site visits show-casing lean principles, Japanese Culture and networking with the other members of the group. Both Ben & Paul were professional yet relaxed and friendly. Their relationships with key personnel in strategic lean businesses is impressive and their ability to translate quickly & accurately minimised the language barrier. I thoroughly recommend the Shinka Lean Japan Tour to any person wanting to improve their understanding of lean principles and see working examples of gemba, kaizen, TPS, kanban, andon & jidoka, etc.
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