This was my first real experience with training tourism and it was a smashing success. Paul, Eri, and Ichi were professional and patient in their approach to dealing with the tour members and competent and knowledgeable on the subject of Lean/Kaizen. My time with them convinced me that this course of action is the right one for my business and I thank them profoundly for their efforts and care.
* Trip Logistics – fantastic communication before and during the tour. We had a clear schedule, meeting place, and expectations at every stop.
* Program education structure – well paced and purposeful. I learned fundamentals before being sent to a factory where I could appreciate them. We combined classroom with practical labs and then saw it all in practice.
* Culture exposure – we toured and ate things outside my experience and felt comfortable through Ichi and Eri’s assistance.