Nicole Couchaux | Senior Consultant
Nicole is an Industrial Engineer with extensive experience within the areas of operations, planning, processes, quality, change management, continuous improvement, lean methodology and cultural transformation.
She has experience managing highly complex projects using agile methodology in different multinational companies, and has led multicultural work teams with a focus on both achieving objectives and developing people.
Nicole stands out for having managed to effectively implement lean and operational excellence tools, reducing time of processes, minimizing costs and improving customer experience in several industries.
Nicole is a native speaker of Spanish, and has an advanced level of English.
- Project management
LILIENFELD (Chile) – Operations & CI Sub-Manager
LIBERTY Seguros S.A. (Chile) – Operations & Risk Analysis Sub-Manager
Responsible for the area of vehicle accident analysis. Redesigned processes using lean methodologies, generating reports and managing indicators for the different areas. Assigned as leader of claims projects working with the processes and technology areas using agile methodology.
WILLIS TOWERS WATSON (Chile) – Operations & Change Management Manager
Responsible for the collections, operations and customer service areas of the insurance business. In charge of the implementation of operational processes to detect inefficiencies and waste, and to control and mitigate operational risks. Change management leader in the organization. Participating as stakeholder in continuous improvement projects in the implementation of new businesses.
LIBERTY Seguros S.A. (Chile) – Lean Process Optimization Chief
Responsible for implementing the lean culture across the company, leading the coordination of improvement projects in operations, customer claims, commercial and collection areas.