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      • OTRS Case Study – Toyota Boshoku
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      • OTRS Case Study – Nichirin
      • OTRS Case Study – Nippon Express
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      • OTRS Case Study – Yachiyo
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January 21, 2021

Japanese Hospitality Consultant

Ian Jordan – Consultant

Japan, Our TeamBy Paul SmithJanuary 21, 2021

Based in Tokyo for most of his career, Ian has a unique inside understanding of the application of the Japanese approach to hospitality, known as omotenashi, and how this can benefit companies and elevate their customer service capabilities to the next level.

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