Virginia Mason Medical Center

Lean Health Care Interview with Virginia Mason Medical Center

The Virginia Mason Medical Center is based in Seattle, Washington. Since the Virginia Mason leadership’s first visit to Japan in 2002 to seek insights from Japanese manufacturing, the hospital has evolved into a leader in the application of lean principles to health care. Dr Kaplan and Dr Otero, the two key figures behind the Virginia Mason’s successful lean transformation, provide insights that holds lessons for any of us seeking to lead effective transformation and culture change within our own organizations.