My New Lean Benchmark

On my first visit to Rinnai Corporation, they were surprisingly nervous. Official groups visiting the company had been very rare. They also knew that our Lean Japan Tour group was visiting the likes of Toyota, which is a benchmark for manufacturing in Japan and set up for mass numbers of tour groups. But the quality of the Rinnai tour was first-class, not only because of their genuine willingness to share their story, but also because of the level of lean that their shop floor exhibited.